1. Return Period
Customers may request a return within 30 days from the date the thermal glove order is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the thermal glove product must be returned in its original condition.
The product must be:
Unused
Unopened when applicable
Clean and in original condition
Unaltered
Free from damage, stains, odors, or other signs of use
3. Original Components
The thermal glove product must include all original components, packaging, accessories, instructions, and other materials provided with the order when applicable.
4. Thermal Glove Returns
Thermal gloves purchased through luminwellmerchandisegroup.com may be eligible for return if they satisfy the return requirements stated in this policy.
Products that do not meet the return requirements may not be accepted.
5. Return Request
Customers must contact luminwellmerchandisegroup.com before sending a return.
6. Return Information
Customers must provide the applicable thermal glove order information, the reason for the return, and any relevant details concerning the request.
Customers must receive return instructions before shipping the product.
7. Return Address
1805 COTTONWOOD DR
ST BERNARO, LA 70085
8. Customer-Paid Return Shipping
If a customer returns thermal gloves because of a change of mind, incorrect product selection, product preference change, no longer wanting the product, or another reason not caused by luminwellmerchandisegroup.com, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If thermal gloves arrive defective, damaged, or materially incorrect due to an issue attributable to luminwellmerchandisegroup.com, the customer should contact luminwellmerchandisegroup.com and provide the applicable order information and details concerning the issue.
10. Return Condition
Customers are responsible for packaging returned thermal gloves appropriately so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the thermal glove product:
Has been used
Has been opened when applicable
Has been altered
Has been damaged after delivery
Has stains or odors
Is missing original components or packaging
Is returned after the 30-day return period
Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved return is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange for thermal gloves must contact luminwellmerchandisegroup.com within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and thermal glove product availability.
15. Return and Refund Information
Return and refund information is available through luminwellmerchandisegroup.com.