1. What products does luminwellmerchandisegroup.com sell?
luminwellmerchandisegroup.com sells thermal gloves exclusively.
2. Where does luminwellmerchandisegroup.com ship?
Orders for thermal gloves are shipped within the United States only.
International shipping is not currently offered.
3. How long does it take to ship an order?
Thermal glove orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.
4. How long does delivery take?
After a thermal glove order has been shipped, delivery generally takes 3–7 business days.
The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
5. Which shipping companies are used?
For shipments within the United States, thermal glove orders may be shipped through USPS, UPS, or FedEx.
USPS
United States Postal Service
UPS
United Parcel Service
FedEx
FedEx Corporation
6. What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a thermal glove order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.
7. Can I return an order?
Eligible thermal gloves may be returned within 30 days from the date of delivery, subject to the applicable return requirements.
8. How do I request a return?
Customers must contact luminwellmerchandisegroup.com before sending a return and provide the applicable thermal glove order information and reason for the return.
9. How long does a refund take?
After an eligible thermal glove return is received and inspected, an approved refund will generally be processed within approximately 3 business days.
10. Who pays return shipping?
If the return of thermal gloves is caused by a change of mind, incorrect product selection, product preference change, or another reason not attributable to luminwellmerchandisegroup.com, the customer is responsible for return shipping costs.
11. Which payment methods are accepted?
The website accepts:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
subject to payment processor availability and authorization.
12. How will the credit card charge appear?
Charges made through luminwellmerchandisegroup.com may appear on the customer’s credit card or payment statement using the descriptor:
luminwellmerchandisegroup.com
13. Are purchases recurring?
No.
Purchases of thermal gloves through luminwellmerchandisegroup.com are one-time sales unless a separate written agreement expressly states otherwise.
14. How can I contact luminwellmerchandisegroup.com?
Customers may use the contact information made available through luminwellmerchandisegroup.com for questions concerning thermal gloves, orders, payments, shipping, returns, or refunds.